![]() Purchase a Big Book of Customer Service Training Games motivational Guide. Our office guides and training manuals are ideal for class or work. Customer service training game module samples are divided by industry so you can create a customized customer service training game. Six fun and powerful games and ideas used to train world class customer service. Games for training customer service skills and/or. Weeks of free service. Customer service training games to energise or break the ice during your customer service training. Don't leave your staff to fend for themselves during the next rush. Empower them to provide great customer service with Lessonly. Customer Service Training Activities Five Free Customers Service Training Games The following are five free customer service training games that we have used with clients during our customer service courses for more than a decade. We frequently receive requests for training ideas from organizations wishing to develop their own customer service programs. In the interest of improving behavior, we are sharing these activities for use by others. You are welcome to incorporate them into your customer service courses. You may also link to them. However, we request that you not publish them in an online guide, for-profit printed guide, or otherwise without our permission. Each of the activities listed requires a basic knowledge of customer service. While we are happy to answer questions about the mechanics of the games and activities, we kindly request that you do your own research on questions related to content. For more information about onsite customer service workshops and seminars for your group, please contact us at or 301-934-3250. Standards, Please! Purpose: To illustrate the importance of consistency and following service standards. ![]() Goal: To instill an appreciation for having rules and an understanding of why they are important to follow. Materials Needed: None Directions: Line everyone up on one side of the room. Explain that the goal is to reach the other side of the room. To do so, participants must meet certain criteria that you call out. For example, “Take three steps forward if you are wearing red.” Give about three instructions such as that one. Then, on the fourth round, select some of the people from the back and move them to the front. Select some from the front and move them back several steps. Continue to play the game in this way until someone reaches the other side. Debrief: Ask participants if they took the game seriously? Most will probably tell you no, and that they did not because the rules were unfair and unpredictable. Ask participants if they enjoyed the game. Most again will probably tell you no. From there, transition into a discussion about service standards. Working in small teams, have the group create a list of the benefits of having service standards in place. You should expect to see answers such as “standards help employees and customers know what to expect, and they give something by which behavior can be measured.” Or, “Standards help organizations to be fair and consistent.” Time: 15 Minutes Let Me Tell You What I Can Do Purpose: To illustrate the importance of telling people what you can do and not what you can’t. Goal: To help participants think creatively about how they can avoid saying no. Materials Needed: None Directions: Have the participants stand in a circle. Tell each of them that they will ask another member of the class for something that he or she cannot say yes to.
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April 2018
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